💬 TEXTBACK CONVERSIONS

Missed the Call?
Save the Lead.

✖ THE PROBLEM: LEADS GONE TO COMPETITORS

When you're under a sink, driving, or on another job, calls go unanswered. 62% of customers calling an emergency plumber hang up if they reach voicemail and immediately call the next provider. Each missed call is a $750+ job leaking to your competitor.

✔ THE OUTCOME: INSTANT LEAD CAPTURE

Our system detects the missed call and texts the customer within 5 seconds: *"Hey, sorry we missed you. Do you have a plumbing emergency?"* The customer stops dialing competitors, responds to the text, coordinates details, and locks in the appointment automatically.

METHODOLOGY

How the SMS Follow-Up Engine Works

Call Detection

The moment an inbound call rings out or hits your voicemail, our tracking API triggers an event handler.

Instant SMS Dispatch

A text back goes out within 5 seconds, checking if they have an active emergency and starting qualification.

Booking Saved

The conversation parses address and problem details, logs the dispatch job to your CRM, and alerts you.

SIMULATED INTERACTIVE

How The Textback Secures Jobs

This visualizer maps out a typical conversation between a homeowner and the textback agent. The conversation is structured to qualify the emergency level, present pricing rules, gather the physical address, and confirm dispatch timing.

60%+ lead rescue rate. Customers remain on the text thread instead of returning to Google to call competitors.

Amberly SMS Agent ● Responder Active

"Hey, sorry we missed you. This is Bondi Plumbing's auto-textback assistant. Do you have a plumbing emergency?"

"Yes, our laundry drain is backing up and flooding the floor. Can you help?"

"We can get a tech there by 1 PM. Our standard callout rate is $150. Can I get your address to confirm booking?"

"Okay, yes. Address is 12 Main St, Richmond."

"Got it. You are booked for 1 PM. Technician will arrive then. We're on our way!"

BENEFITS

Tailored For Tradie Lead Recovery

Text sent within 5 seconds of a missed call

Save up to 60% of jobs you would otherwise lose to voicemail

Smart system that asks what the problem is

Keeps interested customers from moving on to your competitors

Automatically checks and saves the customer's details

Works 24/7 without you having to pick up the phone

Saves the booking details straight to your calendar

Connects directly with your business phone links

FAQ

AI SMS Responder FAQ

How fast does the SMS auto-response send?

The SMS is sent within 5 seconds of the call ending. Speed is critical; if you respond in under a minute, you retain 90% of leads. If you wait 5 minutes, they've already booked your competitor.

Do I need a separate phone number for this?

No. We can set up call tracking and auto-textbacks on your existing business number, or provide an active dedicated trade number that forwards voice calls to your mobile while managing SMS triggers in the background.

What messaging platform does the system run on?

The system runs via Twilio integrated with our custom LLM middleware. Text messages are highly reliable, secure, and deliver instantly to any Australian carrier (Telstra, Optus, Vodafone).